Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
For the most part, the materials used in your wreath are considered durable to moderate outdoor exposure. I recommend hanging your wreath on a door that has an overhang to protect it. Unfortunately, over time, as with anything left outside in the sun, your wreath will fade. But you should get a few seasons out of your wreath before this happens. Most customers are okay with this as they typically want a change after 2 years.
Storing your Wreath:
Your wreath SHOULD BE STORED IN A CLIMATE CONTROLLED ROOM! Extreme heat or cold will cause decorations' paint to crack or peel, Styrofoam decorations to melt, and will cause expanding and contracting between grapevine branches which will cause the flower insertions to become loos
I promise you that your purchase will be packed with the same love and attention that went into making it!
You want it shipped to someone as a gift, I can do that!
If you received a damaged item in transit please take a photo of the package along with the item that is damaged. Please do not discard any of the package or contents. These may be needed to file a claim. Please contact me immediately if you have a damaged item.
Please select your purchase carefully. All sales are final. If you have a problem with your order please contact me.
REFUNDS: I am not held responsible for any shipment not arriving to the buyer. I use USPS and FedEx for all shipping. NO refunds will be made.
I strive to provide excellent customer service and truly want each and every customer to be happy and satisfied with their purchase.
One of the most important things about doing business with someone is trusting them. I promise I will provide excellent customer service.